Standard shipping $8.95 Australia wide. Free shipping for all orders over $100

FAQ

How are the gift boxes packaged?

In a luxe white magnetic closure gift box, wrapped in luxury ribbon and a beautiful white kraft gift tag attached. Inside your goodies are wrapped in crisp white tissue paper creating a dreamy unboxing experience. Our gift boxes are carefully packed into a kraft postage box which is safe and secure for shipping, stamped Willow Dreamer branding.

Do you gift wrap the boxes?

Not just yet but soon we will be offering gift wrapping!

Can you handwrite a card for me?

Absolutely! Simply add your message on check out and we will handwrite your personal message for you on our beautiful white kraft gift tags and attach it to the gift box.

What if I don’t want a gift box? Can I just buy a single item?

Of course you can! All of our items are sold individually, simply click on the shop tab and browse our products and add to your cart.

How are individual items packaged if not purchased as part of a box?

We will package your items in our beautiful custom calico drawstring bags. Products purchased individually will be posted in a satchel. We use Hero Packaging postage satchels that are 100% home compostable!

What if I want a gift box but want to add extra to it?

Simple! Just add the gift box of choice to your cart and any individual items to your cart and pop a note in the checkout that you would like everything in the one box or simply "build your own"

Can I design my own gift box?

Yes! If you cannot find the right gift box, then we have you covered! Simply head to our "build your own" section on our website add a gift box to your cart and select any items from our that range and we will bundle it all up for you!

Can I send a number of gift hampers to multiple locations?

Unfortunately our checkout process only allows you to post to one location. If you would like to send a more than one  gift basket to multiple locations, please complete the checkout process for each location and start a new order for a new address.

Can I send just one item in box?

Of course, there is no minimum or maximum number of gifts you can add to the gift box.

How can I make sure no invoices or details of costs are received by the person I am sending the gift box?

We email invoices directly to the purchaser only and don’t include invoices with the delivery.

How long will my order take?

All orders are dispatched within 24 hours. All parcels are sent with Australia Post and sent to your nominated address.

See our shipping page for approximate shipping times

If you need your order sooner please upgrade to Express Post at checkout.

Do you ship internationally?

Yes, for sure! Please email us with what you would like to order and your address details and we can provide a shipping cost.

What if my gift box contains food or chocolate on a hot day and I am not giving the gift straight away?

Please be mindful that delivery trucks are not refrigerated so in warmer months, food and beverages are at risk of being altered due to high temperatures. Willow Dreamer accepts no responsibility for chocolate or other items that have been altered under these conditions.

Can I collect my order?

We are a small business run from home in Townsend NSW, if you would like to come and collect your order, please send us an email info@willowdreamer.com.au and we can arrange something.

Do you accept returns? 

We don't offer returns for change your mind but if there is an issue, please contact us with your concerns. Please see our return policy on our shipping and returns page.